
Straight answers
Dallas-Fort Worth towing & roadside assistance FAQ
Before you call, the things people ask.
Answers to common questions about towing, roadside assistance, accident recovery, vehicle transport, pricing and service coverage across Dallas-Fort Worth.
FAQ
Towing & accident questions
These answers apply across Maverick Towing's Dallas-Fort Worth service area.
What should I do if my vehicle breaks down on a highway?
If possible, move the vehicle away from active traffic and turn on your hazard lights. Your safest next step depends on the roadway, traffic and vehicle position, so follow instructions from law enforcement or roadway personnel when present. When you call Maverick Towing, provide the highway, direction of travel, nearest exit or landmark and your vehicle's exact location.
Can I call Maverick Towing after an accident?
Yes, when the circumstances and responding authorities allow you to arrange your own towing company. Accident-scene towing on public roads can be subject to law-enforcement and local incident-management procedures, especially when a vehicle is blocking traffic or needs to be removed quickly. Tell the responding officer that you contacted Maverick Towing and follow the officer's instructions. Learn more about accident towing.
Can you tow my vehicle to a body shop or dealership I choose?
In many situations, yes. Tell dispatch where you would like the vehicle transported, such as a repair shop, dealership, collision center, residence or other appropriate destination. Accident-scene or law-enforcement-directed towing may be subject to additional requirements, so destination options can depend on the circumstances.
When is flatbed towing commonly used?
A flatbed carries the entire vehicle on the truck deck with all four wheels off the roadway. It is commonly used for many damaged, AWD, electric, lowered, luxury and specialty vehicles. The correct towing method depends on the vehicle, its condition and manufacturer requirements, so provide the exact year, make and model when requesting service.
Do you provide long-distance towing?
Yes. Maverick Towing schedules long-distance vehicle transport from Dallas-Fort Worth to destinations throughout Texas. Longer interstate trips may be available depending on destination, vehicle and scheduling. Provide the pickup address, destination and vehicle information so dispatch can confirm availability and pricing.
FAQ
Roadside assistance
Do you provide roadside assistance without towing the vehicle?
Yes. Maverick provides battery jump starts, flat tire changes using a usable spare, vehicle lockout assistance, emergency fuel delivery and vehicle winch-outs. If roadside assistance cannot get the vehicle moving, Maverick can also arrange towing to an appropriate destination.
Do you work nights, weekends and holidays?
Yes. Maverick Towing provides towing and roadside assistance 24 hours a day, seven days a week, including nights, weekends and holidays. Dispatch checks available trucks and sends the Maverick team best positioned to assist.
FAQ
Pricing, licensing & vehicle removal
What information should I have ready when I call?
Have your exact location, vehicle year, make and model, a description of what happened and the vehicle's current condition ready. Tell dispatch whether the vehicle runs, rolls and steers and mention collision damage, locked wheels, low clearance, parking-garage height or other conditions that may affect the equipment needed.
Is Maverick Towing licensed and insured?
Yes. Maverick Towing is licensed, bonded and insured in Texas. Customers who need current licensing or insurance documentation can request it through dispatch.
Do you remove junk or non-running vehicles?
Yes. Maverick can remove many unwanted, damaged and non-running vehicles. Documentation requirements depend on ownership, the requested removal and what will happen to the vehicle afterward. Tell dispatch what ownership or title documentation you have and whether the vehicle rolls, steers and has all four wheels. Learn more about junk car removal.
How does towing pricing work?
Pricing depends on factors such as the service required, pickup location, destination, vehicle condition and equipment needed. Dispatch explains the available pricing before service is sent. If the vehicle condition, destination or recovery requirements change after arrival, any resulting change should be discussed before additional work is performed.
FAQ
Coverage
What areas does Maverick Towing serve?
Maverick Towing serves communities throughout Dallas, Collin, Denton and Tarrant counties and surrounding Dallas-Fort Worth areas, including Dallas, Plano, McKinney, Frisco, Irving, Richardson, Wylie and Allen. We operate physical locations in Irving, Plano and Wylie plus a Dallas service-area team. Visit our service areas page for the cities we regularly serve, or call dispatch if your location is not listed.
Does Maverick Towing have multiple DFW locations?
Yes. Maverick Towing operates physical locations in Irving, Plano and Wylie and also has a Dallas service-area team. All areas use the same centralized dispatch system, which sends the available Maverick truck best positioned to assist.
How it works
How Maverick Towing & roadside assistance works.
Three steps and you are moving again.
- Step 1
Call and tell us where you are
Tell dispatch your exact location, vehicle type and what happened. Let us know whether the vehicle runs, rolls and steers and mention any damage, modifications or access issues that may affect service.
- Step 2
We confirm the service details and dispatch
Dispatch confirms the available service, pricing and estimated arrival information, then sends the available truck or roadside-assistance vehicle best positioned to help.
- Step 3
Your driver provides the roadside, recovery or towing service
The driver arrives, evaluates the vehicle and completes the roadside service, recovery or towing work requested. If towing is needed, the appropriate towing equipment is used and the vehicle is transported to the confirmed destination.
Open 24 hours, 7 days a week
Need towing or roadside assistance in Dallas-Fort Worth?
Call Maverick Towing 24/7. Tell dispatch where you are, what happened and what type of help you need, and we'll send the available Maverick truck or roadside-assistance vehicle best positioned to assist.
