Dallas-Fort Worth towing questions, answered

Get as far onto the shoulder as the car will go and turn on your hazard lights. If you are on a busy stretch like I-635 or the Tollway, stay in the car with your seat belt on unless it is unsafe to do so. Then call us with your location, the nearest exit or mile marker, and what the car is doing. We will send the closest truck.

Often, but not always. Towing from a crash on a public roadway falls under Texas incident-management rules, so the responding officer decides whether the scene allows you to arrange your own tow or whether the roadway must be cleared immediately. If the officer allows it, tell them you have called Maverick Towing for accident towing and we will coordinate with them when we arrive.

Yes. You pick the destination and we take the vehicle there, whether it is your regular mechanic, a dealership service department, a collision center your insurer prefers, or your own driveway. Give us the address when you call so the driver can plan the route. If you are not sure yet, we can talk it through before the truck leaves.

Four things. Where you are, as precisely as you can: a street address, a cross street, or a highway and the nearest exit. What you drive, including year, make and model. What happened, such as a flat, a no-start, or a collision. And whether the car still rolls and steers, which tells us what kind of truck to send. If you are in a garage, mention the clearance height.

Yes. On a flatbed all four wheels ride on the deck, so nothing spins, drags or scrapes. That matters for all-wheel drive cars, where towing with two wheels down can damage the drivetrain, and for low or luxury cars, where a bumper or splitter can catch on a ramp. Tell us what you drive and we will send the right truck and use soft straps to secure it.

Yes. Many roadside calls do not end in a tow. Our drivers jump dead batteries, open locked cars without damaging the door, bring enough fuel to reach a station, and put your spare on. If the fix does not hold, for example when a battery will not take a charge, the same driver can load the car and take it to a shop you choose.

Yes. We are open 24 hours a day, every day of the year, including holidays and overnight. Breakdowns, lockouts and accidents do not keep business hours, so neither do we. Call us at any hour and we will confirm the price and send the nearest truck, whether that is a Sunday night or a holiday morning.

Yes. Maverick Towing is licensed, bonded and insured in the state of Texas. That means the company is registered with the state, the bond protects you if something goes wrong, and our insurance covers your vehicle while it is on our truck. Ask the driver or the dispatcher if you want to see proof before we load your car.

Yes. We move vehicles across the metroplex, across Texas, and out of state when you need it. Long distance runs usually go on a flatbed so the car does not put miles on its own drivetrain. Call us with the pickup address, the destination and the vehicle, and we will confirm the price before anything is scheduled.

Yes. We haul away cars that no longer run, whether they are in a driveway, a garage or a back lot. Have the title ready, since we need it to take the vehicle. If the car does not roll, tell us so we can bring a truck with a winch. Call us with the address and a description of the vehicle to set up a pickup.

We confirm the price with you on the phone before the truck is dispatched, based on where you are, where the vehicle is going and what it takes to load it. That is the number you pay. There are no hidden fees and nothing added at the scene. If anything about the job changes once the driver arrives, you hear about it and approve it first.

All of Dallas-Fort Worth, from our locations in Irving, Plano, Dallas and Wylie. That includes Dallas, Irving, Plano, Richardson, Garland, Addison, Carrollton, Lewisville, Coppell, Grapevine, Euless, Bedford, Arlington, Highland Park, Frisco, Allen, McKinney, Wylie, Sachse, Murphy and Rowlett. If your city is not on that list, call us anyway. We send the nearest truck and tell you honestly how long it will take to reach you.